Accredited Door Dealer International Door Association
 
 
 
 
 
 
 
 
 
 
 
 

Professional Profile
Bill Hicks
Office Manager &
Architectural Draftsman

1979 Graduate of the
Hall Drafting Institute

Bill has twenty-three years of garage door experience with Fagan Door, beginning as an installer. Bill moved into our sales department and is a vital employee with extensive installation, sales and design experience.

Bill’s architectural background is beneficial in reading blue prints and in helping clients design the best garage door that will perform to its full potential while offering distinctive design to meet every customer’s unique specifications.

 

Advice From the Fagan Professionals

1) Know Total Costs: Lower-cost doors often have shorter life spans or require costly aftermarket replacement parts and service. Door companies that offer lower initial purchase prices may charge more money than you expect to make adjustments after the initial installation. The company you purchase from should provide an accurate estimate of all costs up front.

2) Know The Company You're Doing Business With: Are you purchasing doors and installation services from a reputable company? Ask to see references from existing customers or credentials demonstrating recognition by the door industry or proficiency in installing and servicing commercial and residential doors. Make sure that the company that you contract with has current and valid workman's compensation and liability insurance and is licensed. Fagan Door holds registration #110 with the Rhode Island Contractor's Registration Board , registration #117158 with the Massachusetts Home Improvement Contractor Program, and registration #610277 with the State of Connecticut.

3) Know the Level of Service You'll Get: Many "door companies" are simply individuals who sell and install doors as a sideline business. They're often unable to provide maintenance or technical support because they lack training, have only second-rate tools, or are personally unavailable to respond. In contrast, Fagan has a large support structure of professional service staff that has made a career of installing and maintaining door products. Many of our staff are personally accredited by the IDEA. We attract experienced staff by treating them well: we pay competitive salaries and company-provided uniforms, contribute to health insurance, and equip staff with the tools and vehicles necessary to do a quality job. Our customers appreciate our professional service.

4) Know When You Can Expect Service: The company you purchase from should be able to respond quickly. Fagan employs 30 people and a fleet of service vehicles to cover the local Rhode Island, Connecticut, and Massachusetts areas we serve so that we can provide fast installation or maintenance service – we can often schedule a visit the same day of receiving your call!